Our Refunds & Returns Policy

Thank you for choosing SCHB as your trusted provider of beauty training and supplies. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive experience for you.

1. Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

3. Refund and Shipping Charges

We understand the importance of transparent and fair refund and shipping policy.

Change-of-mind returns : We recommend that all returns are sent via registered post with a signature on delivery.

Damaged/Faulty returns : If a product received is damaged or faulty, please contact our customer service team to arrange for a complementary return shipping label.

4. Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return.

The following categories of products are generally not eligible for change-of-mind returns :

• Online courses
• Products sold as part of sets/bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.

Our refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our team at : info@schb.com.au

Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing SCHB!

Sydney College of Hair & Beauty

407 Pacific Highway,

Crows Nest 2065